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Privacy Policy

Han Ó Críodáin – LGBTQ+ Affirmative Counselling and Clinical Supervision

Website: https://www.hannahcreedon.co.uk/

Last updated: 6 November 2026

1. Introduction

I am Han Ó Críodáin,(Hannah Creedon) a BACP acredited person-centred psychotherapeutic counsellor and clinical supervisor based in West Sussex.

I am committed to respecting and protecting your privacy and ensuring that your personal information is handled safely, securely and confidentially. I am a member of the ICO (Information Commissioner’s Office).

This Privacy Policy explains how I collect, use, store and protect personal information when you visit my website, contact me about counselling or clinical supervision, or use my services.

I comply with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection legislation, I am the data controller responsible for the personal information collected through this website and in connection with my services.

2. Information I Collect

I may collect and process the following information:

Information you provide when contacting me

  • Your name

  • Your age

  • Your address

  • Your GP details

  • Your email address

  • Your telephone number

  • Information including the reason you are looking for therapy or clinical supervision.

  • Information relating to your health

  • Information about your emergency contact including phone number

Information relating to counselling

If you become a client, I may collect and maintain personal information necessary to provide counselling services. This may include:

  • Contact and identification details.

  • Relevant personal history and circumstances.

  • Information relating to your mental health and emotional wellbeing.

  • Information about relationships, family circumstances and life experiences.

  • Other sensitive information that you choose to share during counselling.

Some of this information may constitute special category personal data under UK GDPR, including health information, sexual orientation and information relating to gender identity.

Information relating to clinical supervision

Where you use my clinical supervision services, I may collect contact details and relevant professional information. Any information relating to your supervisees or their clients will be handled with appropriate confidentiality and care.

Website information

When you visit my website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser and device information.

  • Website usage information.

  • Cookies and similar technologies.

3. How I Use Your Information

I use personal information for the following purposes:

  • Responding to enquiries about counselling and clinical supervision.

  • Arranging introductory appointments and sessions.

  • Providing counselling and clinical supervision services.

  • Maintaining appropriate professional and administrative records.

  • Communicating with clients about appointments and services.

  • Managing payments where applicable.

  • Maintaining professional standards and meeting legal obligations.

  • Improving the functionality and security of my website.

I will only collect and use information that is necessary for these purposes.

4. Lawful Basis for Processing

Under UK GDPR, I must have a lawful basis for processing personal information.

Depending on the circumstances, I may rely on:

  • Consent: Where you have given permission for information to be used for a specific purpose.

  • Contract: Where processing is necessary to provide services you have requested or to take steps before entering into an agreement.

  • Legal obligation: Where I am required to retain or disclose information by law.

  • Legitimate interests: Where processing is necessary for legitimate professional or business purposes and does not override your rights and freedoms.

Where I process special category personal data, such as information about your mental health, I will also identify and rely on an appropriate additional condition under Article 9 of UK GDPR and, where necessary, the Data Protection Act 2018.

5. Confidentiality and Counselling Information

Confidentiality is the most important part of the counselling relationship.

Information shared during counselling sessions is treated as confidential and is handled with care and respect.

I do not routinely share information about clients with other individuals or organisations.

However, there may be exceptional circumstances where confidentiality may need to be limited, including:

  • Where there is a serious risk of harm to you or another person.

  • Where there are safeguarding concerns.

  • Where disclosure is required by law or a court order.

  • Where disclosure is necessary to obtain appropriate professional or legal advice.

Where possible and appropriate, I will discuss any proposed disclosure with you beforehand.

I may also discuss aspects of my professional practice in clinical supervision, in accordance with professional and ethical requirements. I take appropriate steps to protect client confidentiality when doing so.

6. Email Communications

If you contact me by email, I will use the information you provide to respond to your enquiry and manage any subsequent communication.

Email is not guaranteed to be a completely secure method of communication.

Please avoid including detailed or highly sensitive personal information in an initial email enquiry.

If you become a client, I will discuss appropriate communication arrangements with you.

My published contact email address is:

**hanoctherapy@gmail.com**

7. Website Cookies and Analytics

My website is hosted using Wix.

Wix and any third-party services integrated into the website may use cookies or similar technologies to support website functionality, security and performance.

Depending on the services enabled, these technologies may collect information about how visitors use the website.

Where required, consent will be obtained before non-essential cookies or tracking technologies are used.

You can manage your cookie preferences through the website's cookie settings, where available.

Further information about Wix's privacy practices can be found at:

https://www.wix.com/about/privacy

8. Sharing Personal Information

I do not sell, rent or trade personal information.

I may share limited information with third parties where necessary, including:

  • Wix, which provides website hosting and related services.

  • Email service providers.

  • Payment providers, where applicable.

  • Professional advisers where necessary.

  • Relevant authorities where disclosure is legally required or justified by safeguarding obligations.

Where third parties process personal information on my behalf, I take appropriate steps to ensure that suitable data protection arrangements are in place.

9. How Your Information Is Stored and Protected

I take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, disclosure, alteration or destruction.

Personal information relating to counselling and supervision is treated with particular care because of its sensitive nature.

Access to personal information is restricted to circumstances where it is necessary for legitimate professional or legal purposes.

10. How Long I Keep Your Information

I retain personal information only for as long as necessary for the purposes for which it was collected, taking account of professional responsibilities, legal obligations and applicable record-keeping requirements.

Different types of information may be retained for different periods.

When information is no longer required, it will be securely deleted or destroyed.

11. Your Data Protection Rights

Under data protection legislation, you may have the right to:

  • Request access to personal information held about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information in certain circumstances.

  • Request restriction of processing.

  • Object to certain types of processing.

  • Request transfer of certain personal information.

  • Withdraw consent where processing is based on consent.

These rights are subject to certain legal exemptions and limitations.

Requests can be made using the contact details provided below.

12. International Data Transfers

Some service providers, including website hosting and email providers, may store or process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by data protection legislation.

13. Third-Party Websites

My website may contain links to external websites, including professional organisations and other resources.

I am not responsible for the privacy policies or security practices of third-party websites.

I recommend reviewing their privacy policies before providing personal information.

14. Complaints

If you have concerns about how your personal information is being handled, please contact me in the first instance so that I can try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk/

15. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to my services, website or legal obligations.

The latest version will always be published on this page, with the relevant update date.

16. Contact Details

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Han Ó Críodáin

LGBTQ+ Affirmative Counselling and Clinical Supervision

Email: hanoctherapy@gmail.com

Website: https://www.hannahcreedon.co.uk/

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